Refund Policy And Process
Request A Refund
If you cancel a reservation that you made seventy-two (72) or more hours in advance of the date of the reservation, your payment for that reservation will be refunded in full. All reservations within 72 hours are non-refundable. Applicable refunds will be processed within fourteen (14) days of the date we receive your cancellation request. We will also provide a refund in the event of security, safety or similar closures that prevent us from honoring your reservation. In the event we are unable to provide a purchased service for any reason, our only obligation is to refund the purchase price that you paid for the applicable service.
To request a refund, please fill out this form. Please allow fourteen (14) days for the refund to reflect in your account. Thank you for your patience.