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Refund Policy And Process

Manage Your Booking

Refunds Support

Request A Refund

Refund Policy

Alcatraz Cruises has recently introduced a user portal designed to allow our guests increased abilities regarding their booking. Our new system is active and ready for use. The following functions are available on the portal:

Confirm your booking
Text your booking ID to your mobile device
Print your receipt
Add or remove individual ticket types
Refund and cancel entire booking

Please visit https://www.alcatrazcruises.com/account/ to begin processing any of the above functions. If you cancel a booking less than 72 hours in advance, you will not receive a refund for that booking.

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