Frequently Asked Questions About Technical Issues
Solving Your Technical Needs
FAQs About Technical Support
We Have Experienced Problems While Trying To Book Online. Why?
Due to internet security, we protect our visitors with the latest industry standards for credit card authorizations and your issuing bank may have declined the transaction on the basis of not supporting address verification online. We also constantly update our website and you may have been trying to book during one of these updates. Clearing your cookies and your internet browsing cache might help resolve the problem. If you continue to have problems booking your tickets, please call our reservations department at +1.415.981.7625 to book over the phone.
I Have Been Charged Twice. How Do I Get A Refund?
We apologize for any inconvenience this may have caused you. One of the duplicate transactions will be refunded back to your credit card. Please call us at +1.415.981.7625 or e-mail [email protected] with your original Booking ID number. Applicable refunds will be processed within fourteen (14) days of the date we receive your request.