Frequently Asked Questions About Purchasing Tickets
The Most Effective Way To Purchase Your Tickets
FAQs About General Ticket Purchasing
How Can I Purchase Tickets To Visit Alcatraz?
Alcatraz Island tickets can be purchased online, over the phone, or at the Pier 33 Alcatraz Landing Ticketbooth.
The easiest and quickest way to book is through this official and authorized concessioner website, by simply choosing the ticket quantity and clicking on the “Book Now” button above.
You can also book tickets by calling our Reservations Center at +1.415.981.ROCK (+1.415.981.7625). The Reservations Center is open 7 days a week, from 8:00AM to 7:00PM Pacific Time.
If you would like to purchase in person, you can visit the Ticketbooth located at Pier 33 Alcatraz Landing. The Ticketbooth is open 7 days a week from 7:30AM to 7:00PM Pacific Time.
Please note that same-day tickets may not be available. We strongly recommend booking tickets in advance.
Where Can I Get The Cheapest Alcatraz Tickets?
Alcatraz Cruises is the official National Park Service concessioner and exclusive provider of ferry services to Alcatraz Island. Our tickets include roundtrip ferry transportation, the audio tour inside the Cellhouse, and all other programs on Alcatraz. Tickets purchased directly from us are inclusive of tax and there are no booking or processing fees when booking tickets at www.alcatrazcruises.com. We guarantee the lowest price on the tickets.
How Far In Advance Should I Reserve My Tickets?
Alcatraz Island tour tickets are available for purchase up to 90 days in advance. We have a rolling 90-day calendar so your date of interest will be available to book only once it is within this window. Please check back within 90 days of your desired tour date and time in order to purchase tickets.
Alcatraz Island is one of San Francisco’s most popular attractions with tours frequently selling out a week or more in advance. Tickets are rarely available for same-day sailings. Book tickets online, or call 415.981.ROCK (7625), between the hours of 8:00AM and 7:00PM Pacific Standard Time (USA).
I Want To Book Dates That Are Not Available. What Do I Do?
If the date you are interested in is within the next 90 days, the only reason the date and time is not available is because that date and time are sold out. The Night Tour and the Behind the Scenes Tour do not operate on the following evenings: New Year’s Eve and New Year’s Day, July 4th, Thanksgiving, and Christmas Eve and Christmas Day. In addition, the Behind the Scenes Tour and the Night Tour are not available on Tuesdays or Wednesdays through November 4, 2018. Beginning November 5, 2018, the Behind the Scenes Tour and the Night Tour are not available on Sundays or Mondays. If you are booking tickets outside of our 90 day calendar, please check back 90 days before your desired date and tour time. Alcatraz Island is closed on Thanksgiving Day, Christmas Day and New Year’s Day.
How Can I Purchase Tickets For Others?
To purchase tickets for others please contact our Customer Service Call Center at 415.981.ROCK (415.981.7625, for International callers: 00.1.415.981.7625) between the hours of 8:00AM and 7:00PM Pacific Standard Time (USA). We refer to this type of purchase as a gift order. Gift orders (purchasing tickets for others) are available on a case-by-case basis, in order to avoid ticket scalping and inflated pricing. Please know that the name of the Alcatraz Island tour visitor must be provided at the time of the purchase. Alcatraz Cruises will not make name changes to gift orders after the original purchase is made.
Can I Use The CityPASS Or The GO SAN FRANCISCO Card To Visit Alcatraz?
Alcatraz Cruises is pleased to offer Go San Francisco Card, and CityPASS. Go San Francisco Card, and CityPASS are not available for purchase on this website, but can be purchased at the Alcatraz Cruises Ticketbooth, located at Pier 33 in San Francisco, or by phone at 415.981.ROCK (7625). A Go San Francisco Card, or CityPASS combo package purchased through Alcatraz Cruises includes an Alcatraz Island Day Tour*, subject to availability. In a situation where an Alcatraz Island Day Tour ticket is offered, the Blue & Gold Fleet Bay Cruise ticket is removed from the package and substituted with an Alcatraz Island Day Tour ticket. The customer does not keep the bay cruise voucher. It is returned to Alcatraz Cruises. There are no exceptions to this policy.
Go San Francisco Card, or CityPASS purchased at any other location does not include the Alcatraz Island tour option. A Go San Francisco Card, or CityPASS with the Alcatraz Island tour option is for the Day Tour only. Alcatraz evening tours are not included in the Go San Francisco Card, or CityPASS program. Advance reservations are strongly recommended as Alcatraz tours can sell out several weeks in advance.
*Please Note: Alcatraz Island Day Tour option will replace the one-hour Bay Cruise included in CityPASS and is always subject to availability.
Do You Accept Debit Cards?
Alcatraz Cruises accepts credit card, debit card, and cash in US dollars.
Do You Accept National Park Passes?
Alcatraz Cruises’ tours are not covered by the use of the National Parks Pass. You must purchase a ticket to tour Alcatraz Island.
Do You Offer Any Discounts For Families?
The Family Pack is offered for those booking two (2) Adult tickets and two (2) Child tickets. The Family Pack is not available for purchase online. The Family Pack is available by phone at 415.981.ROCK (7625) or at the Pier 33 Alcatraz Landing Ticketbooth.
Adult- 18-61 / Junior- 12-17 / Senior- 62+ / Child- 5-11 / Toddler 4 and under are Free
Minors under the age of 18 are not allowed to tour Alcatraz Island without the accompaniment of an adult.
Do You Offer Military Discounts?
There are no discounts offered for individual tickets to Alcatraz, however there are limited group discounts available. Visit Group Reservations for complete details. Military discounts are not offered at Alcatraz Island.
Do You Validate Parking?
Unfortunately, there are no parking validation services offered.