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Frequently Asked Questions About E-Tickets

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FAQs About Electronic Tickets

How Do I Print My E-Tickets?
Your e-mail confirmation has a link for the e-ticket document. Please check your e-mail and click on the link to open the PDF document containing your e-ticket. If you do not have Acrobat Reader on your computer, you can download a free version from Adobe. If you cannot print or simply forget to print your e-tickets, you can pick up your tickets at our Ticketbooth at Pier 33 Alcatraz Landing on the day of your cruise. Please be sure to bring the credit card used to purchase the ticket and valid photo identification.

Do I Need To Print My E-Tickets On Special Paper Or With Specific Print Settings?
No. e-tickets do not require any special print settings or paper. Plain paper is preferable. In fact, photo or glossy paper may make it difficult for us to scan your tickets.

Do I Still Need To Bring An ID If I Print My Tickets At Home?
Yes. We will check your ID in line to make sure one member of your party is the person whose last name is printed on the tickets.

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