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Frequently Asked Questions About Service

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FAQs About Cancellations And Rescheduling

I Need To Cancel My Tickets.
For our full refund policy and instructions how to submit a refund request, please visit our Refunds Page.

I Need To Reschedule My Cruise.
Please contact our reservations department at +1.415.981.7625 or [email protected] to arrange your reschedule. Reschedule requests must be made seventy-two (72) hours or more in advance of the tour date. All tickets are final and non-refundable within 72 hours of the departure. We do not compensate for, or reschedule no-shows.

Alcatraz Cruises staff working on Pier 33 Alcatraz Landing
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