Customer Service

I Need To Cancel/Reschedule My Tickets.
Alcatraz Cruises has recently introduced a user portal designed to allow our guests increased abilities regarding their booking. Our new system is active and ready for use. The following functions are available on the portal:

• Confirm your booking
• Text your booking ID to your mobile device
• Print your receipt
• Reschedule
• Add or remove individual ticket types
• Refund and cancel entire booking

Please visit our manage your booking page to begin processing any of the above functions here: Manage Your Booking.