Customer Service
Frequently Asked Questions About Service
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FAQs About Cancellations And Rescheduling
I Need To Cancel My Tickets.
For our full refund policy and instructions how to submit a refund request, please visit our Refunds Page.
I Need To Reschedule My Cruise.
Please contact our reservations department at +1.415.981.7625 or [email protected] to arrange your reschedule. Reschedule requests must be made twenty-four (24) hours or more in advance of the tour date. All tickets are final and non-refundable within 24 hours of the departure. We do not compensate for, or reschedule no-shows.
