Last year, Alcatraz Cruises was ranked as the number eight landmark in the world, according to TripAdvisor’s 2018 Travelers’ Choice Awards. And, this year, after receiving the Certificate of Excellence for five consecutive years, Alcatraz Cruises has qualified for TripAdvisor’s Hall of Fame. This honor is given to tourism companies that excel in customer satisfaction.
Since 2011, the Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year. There is no application process for the Certificate of Excellence, and the achievement is earned over time. Businesses that have received a Certificate of Excellence for five consecutive years qualify for the Hall of Fame. Specifically, this means 2018 Certificate of Excellence recipients qualify if they were recognized in 2014, 2015, 2016, 2017, and 2018.
According to TripAdvisor’s description of Alcatraz Island, “For almost 150 years, Alcatraz has given chills to the innocent and cold sweats to the guilty. Having once been a forbidding maximum-security penitentiary, Alcatraz is now part of the Golden Gate National Recreation Area [one of America’s 407 National Park sites]. The roster of former Alcatraz inmates includes A-list criminals such as crime boss Al Capone and kidnapper George Kelly. Though it was considered escape-proof, in 1962 the Anglin brothers and Frank Morris infamously floated away on a makeshift raft and were never seen again.”